Return And Refund Policy

Thanks for shopping at Jatraaa.com... If you are not entirely satisfied with your purchase, simply return it!

Returns

Bought something online, but it’s not what you expected it to be. Don’t worry, we’re here for you You have 2 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Here's how to return an item:

A user may return any product during the time of delivery, or within 2 days if:

The product does not meet the user’s expectations.

Found damaged during delivery.

Received in an unhealthy/unexpected condition

The following products may not be eligible for return or replacement:

Damages due to misuse of product.

Incidental damage due to malfunctioning of product.

Any consumable item that has been used/installed.

Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product/s delivered.

Call our customer service hotline at 01673543394 with order details for assistance.

Return the item along with all the original packing materials and accessories intact and if available, attach the packing slip that came with the item, too.

In Case Of Pre-Payment

If items are not delivered for any reason within 10 days of receiving payment (excluding the period required by the specific payment medium),Jatraaa.com  will refund the customer using the same method (debit card, credit card, bank transfer, mobile financial service, etc.). The customer will get a notification of the reimbursement through email, SMS, phone, or any other available means.

Once your return arrives at one of our warehouses, a Jatraaa.com return specialist will inspect the shipment, normally within one day, and a credit will be applied to the payment method used within 10 days after approval of your return.

In Case Of Cash On Delivery (COD)

Simply inform the delivery executive of your decision to return the product on arrival. You are entitled to get a No Questions Asked (NQA) privilege as a valuable client. If the delivery executive refuses to respond accordingly simply make an extra effort to call the customer service hotline at 01673543394