Welcome to Jatraaa.com!

The stated terms and conditions outline the rules and regulations for the use of Jatraaa.com Website, located at Jatraaa.com

This website is operated by Jatraaa.com  By visiting our website and purchasing anything from us, we assume that you accept these terms and conditions. Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any of our services.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: Throughout the site, the terms "We", "Us" and "Our" refer to Jatraaa.com and "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. These Terms and Conditions are applicable to all users of the site, including users without limitations who are browsers, vendors, customers, merchants, and contributors of content.

Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

The Website is operated by Jatraaa.com  a company incorporated under the laws of Bangladesh having its head office at Nikunja-2, Khilkhet, Dhaka-1229, Bangladesh. All references to the Website in these Terms shall be deemed to refer to the aforesaid entity in inclusion of the online portal.

These Terms will continue to apply until terminated by either you or Sindabad in accordance with the terms set out below:

Not accessing the Website; or

Closing Your Account, if such an option has been made available to you.

Notwithstanding the foregoing, these provisions set out in these Terms which by their very nature are meant to survive termination, shall survive the termination/expiry of this agreement.

Eligibility

Use of the Website is available only to such persons who can legally contract under the Contract Act, of 1872

If you are a minor i.e., under the age of 18 years, you shall not register as a user of Sindabad.com Ltd. and shall not transact on or use the Website. As a minor, if you wish to use or transact on a website, such use or transaction may be made by your legal guardian or parents on the Website. Sindabad.com reserves the right to terminate your membership and/or refuse to provide you with access to the website if it is brought to Kunjabanbd's notice or if it is discovered that you are under the age of 18 years.

By accepting the Terms or and conditions or transacting on the Website, the User irrevocably declares and undertakes that he/she is of legal age i.e., 18 years or older, and capable of entering into a binding contract and such usage shall be deemed to form a contract between the Website and such User to the extent permissible under applicable laws.

Communication

When you use Jatraaa.com  or contact us via phone or email, you consent to receive communication from us. You authorize us to communicate with you by e-mail, SMS, phone call, or by posting notices on the website, or by any other mode of communication. For contractual purposes, you consent to receive communications (including transactional, promotional, and/or commercial messages), from us with respect to your use of the website and/or your order placed on the Website. Additionally, any disclosures posted on the site or sent to you by email fulfill the legal obligation of communication made in writing.

Your Account and Responsibilities

Any person may access the Website either by registering to the Website or using the Website as a guest. However, a guest user may not have access to all sections of the Website including certain benefits/promotional offers, which shall be reserved only for the purpose of registered Users, and which may change from time to time at the sole discretion of the Website.

If you wish to register your account with the Website, you shall be required to create an account by registering with a valid Bangladeshi mobile number and/or with your email address or by filling in the details prescribed on the Website registration form. You will then receive a password or one-time PIN (OTP) with which you can log in to the website to place orders.

If you use the website, you will be responsible for maintaining the confidentiality of your username and password and you will be responsible for all activities that occur under your username and you will be under the obligation to restrict access to your computer or mobile phone to prevent unauthorized access to your account. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. You agree that if you provide any information that is untrue, inaccurate, not current, or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this Terms of Use, we have the right to suspend or terminate your membership on the website.

The Website may be inaccessible for such purposes as it may, at its sole discretion deem necessary, including but not limited to regular maintenance. However, under no circumstances will Kunjabanbd be held liable for any losses or claims arising out of such inaccessibility to the Users and the Users expressly waive any claims against Kunjabanbd in this regard.

Sindabad as a platform does not support or encourage multiple accounts owned by a single user even with different mobile numbers & reserves the right to restrict, deactivate, or disable any account that might fall under any sort of abuse of the service.

Charges

Membership on the website is free for users. Kunjabanbd does not charge any fee for browsing and buying on the website. Kunjabanbd reserves the right to change its fee policy from time to time. In particular, Kunjabanbd may at its sole discretion introduce new services and modify some or all of the existing services offered on the website. In such an event, Sindabad reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the fee policy will be posted on the website and such changes will automatically become effective immediately after they are posted on the website.

Return Policy

A user may return any product during the time of delivery, or within 2 days if:

The product does not meet the user’s expectations.

Found damaged during delivery.

Received in an unhealthy/unexpected condition

The following products may not be eligible for return or replacement:

Damages due to misuse of product.

Incidental damage due to malfunctioning of product.

Any consumable item that has been used/installed.

Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product/s delivered.

Shipping and Delivery Charge

Your orders are very important to us. To guarantee the accuracy of your orders, we
 

Products are delivered to your doorstep in the shortest amount of time possible. You will get a confirmation email or text message from our customer service department as soon as your order has been processed successfully.
 

Fees associated with delivery:
 

• Inside Dhaka Metro: 70 BDT
• Outside Dhaka: 130 BDT

Timetable for the delivery of:

• Inside Dhaka: 1-2 working days
• Outside Dhaka: 2-3 working days